VIPFavours.ch does not provide cash refunds. We may, however, grant credits in the form of free gift cards to resolve customer service issues. The billing system used by VIPFavours.ch provides extensive credit card fraud protection measures and our site includes many features to protect users from accidental charges. Therefore, refunds to your credit card will be provided only under the rarest of circumstances such as persistent technical problems originating with our equipment.
We will always try our very best to ensure we can provide the best customer support in resolving any disputes or refunds.